CAMPING BON PORT

Hello Joop, We would have liked you to left with impressions that went beyond just the food. We pay daily attention to the cleanliness of our toilets and communal areas, with our staff carrying out several checks and taking further action as soon as any issues are brought to our attention. During busy periods, the intensive use of the facilities can unfortunately affect the results of the work carried out between checks. We would also point out that toilet paper is indeed provided in the various toilet blocks. Should there be an occasional shortage, simply asking at reception will enable our teams to take immediate action. As for the use of golf buggies, this is strictly regulated and reserved for authorised staff. As the situation you described does not comply with our rules, a reminder has been issued. We regret learning of your decision in this way and would have preferred to discuss the matter with you directly on site. We wish you a lovely end to the summer and hope your future stays will better meet your expectations. The Management at Campsite Bon Port

Hello Henry, We have taken note of your feedback on your stay and would like to offer our perspective. It is fair to point out that our location in the heart of the Petite Camargue offers an exceptional natural setting, an asset that you highlighted and which is one of the key features of our establishment, whilst also explaining the presence of animals. Cleanliness and hygiene in our facilities are of the utmost importance to us. Our cleaning teams carry out regular checks throughout the day to ensure that communal areas are spotless, and paper dispensers are readily available in our toilet facilities. Whilst we offer pitches of up to 80m², we always encourage our guests to let us know their requirements in advance so that we can find the pitch with the most suitable layout. In addition to parking your vehicle on site, you can also use the free car park located in front of the site. Our water park, with its various areas and pools designed to cater for all tastes, is a central hub of activity and is naturally very busy during the height of the summer season, in August. And for those wishing to head to the coast, our location just a few kilometres from the beaches offers a variety of activities. We are sorry that your experience did not meet your expectations and hope you find a place that is just right for you on your next holiday. The Management at Campsite Bon Port The Team at Campsite Bon Port Tel: +33 4 67 71 15 65

Hello Laura, We’re delighted to hear that you’ve enjoyed our water park! The time spent in our pools under the Mediterranean sun often makes for the most cherished memories of a holiday in the Camargue. Our daily initiative to clear the sun loungers is precisely in line with our aim to give everyone the chance to make the most of this central area. We’re also delighted that your children enjoyed our playground and the showers set aside for them. Our evening entertainment is designed to create a friendly atmosphere. It is true that some programmes do occasionally run slightly over the scheduled time, fuelled by the enthusiasm and participation of our guests. We do, however, remain mindful of ensuring everyone gets a good night’s rest. As for the toilet facilities, our blocks are well-equipped with toilet paper dispensers, and our staff ensure they are regularly restocked. Please do not hesitate to let us know if supplies run out. We have taken note of your comment regarding the pitch you were allocated and will bear your advice in mind. For your next stay, please do let us know your preferences when booking so that we can direct you to a pitch that better meets your expectations for peace and quiet. Our location in the heart of the Petite Camargue offers the authentic rural charm sought after by many holidaymakers. We are pleased, however, that you enjoyed exploring the charming surrounding villages and the beaches along our Mediterranean coastline. We would be delighted to welcome you back for an even more peaceful experience! The Team at Campsite Bon Port Tel: +33 4 67 71 15 65

Hello Jeroen, Your feedback on your stay has caught our attention and we would like to clarify a few points. We are delighted to read that you enjoyed the natural setting of our estate as well as our water park. This area is indeed the beating heart of our campsite and allows our guests to fully enjoy refreshing moments under the Camargue sun. A warm welcome is at the heart of our values and we are sorry that this was not your experience. Our location in the south of France means we welcome many European holidaymakers. Whilst one member of our team speaks Dutch, the rest of our staff have at least a basic command of English. Our toilet facilities are checked several times a day, and there are plenty of paper dispensers in our blocks. A simple word to reception would have allowed us to take swift action if necessary. Our small grocery shop stocks the essentials to help you out during your holiday, with opening hours tailored to the summer schedule. For more extensive shopping, the town of Lunel and its shops are right on your doorstep. We sincerely hope that your relaxing moments by the water and the tranquillity of our natural surroundings will encourage you to return, so that you can fully appreciate all we have to offer. The Camping Bon Port team 04 67 71 15 65

Hello Priscilla, Thank you for choosing our “beautiful campsite” for your holiday in the South of France. We are delighted to read that your family holiday was, on the whole, a great success, thanks to the activities on offer for your children and the comfort of your air-conditioned Safari accommodation. Your comments regarding the kitchen equipment are invaluable and will help us to improve the range of accessories we provide. Regarding the incident involving one of the younger members of our bar team, we would like to offer you our sincerest apologies. It was indeed a misunderstanding on her part and we regret her behaviour towards your husband. That is why the rest of the crew wanted to speak directly to you to apologise and offer you a drink at the bar, so that we could put this behind us on a positive note. We hope that your time in the Camargue will remain one of your fondest holiday memories and that we will have the pleasure of welcoming you back for an even more enjoyable experience, combining natural discoveries with moments of relaxation. The Team at Campsite Bon Port Tel: +33 4 67 71 15 65

Hello Jouke, Your satisfaction and attention to detail mean a great deal to us! We’re delighted that you appreciated the spotless cleanliness of your RIVIERA accommodation, a real haven of comfort with its air conditioning and cosy bedding. The fluctuation in the shower water temperature is a technical issue that we will look into carefully. And what a pleasure to hear that you loved the dishes on offer in our restaurant! As for the service in the dining room, we will discuss this with our team to ensure a smoother, more attentive service. Language accessibility is important to us; just as many of our team members are fluent in several languages, we are planning improvements to ensure that every guest feels fully at home from the moment they arrive. Thank you for helping us improve with such kindness. We hope to welcome you back for future getaways, where you can switch as you please between the Mediterranean beaches and the hidden paths of our beautiful Camargue! The Team at Campsite Bon Port Tel: +33 4 67 71 15 65

Hello Willemien, Whilst you appreciated the tranquillity of your pitch and the shade provided by the campsite’s vegetation, we are rather surprised that the presence of birds could have affected your overall impression. The cleanliness of our facilities is a priority to ensure your comfort, and it’s always nice to see this highlighted. We have taken note of your comment regarding the functioning of our sanitary facilities, and this will be added to our list of daily priorities. We hope that, despite everything, you will still look back on a peaceful stay in the heart of a natural environment where the local flora and fauna are an integral part of the Camargue’s charm. We look forward to welcoming you back to enjoy this exceptional setting. The Team at Campsite Bon Port Tel: +33 4 67 71 15 65

Hello Jer, We’re delighted to hear that your stay in Petite Camargue was such a successful break for your family. The heart of our campsite often beats to the rhythm of children’s laughter in our water park, and we’re delighted that your children made the most of it. Our entertainment programme is indeed designed to offer everyone moments of fun and togetherness. The cleanliness and comfort of our facilities are areas where we make no compromises, and we’re sorry to read your comments here. Your feedback is invaluable and reinforces our plans for upcoming renovations, so that every aspect of our campsite reflects the high standards of our 4-star rating. We hope that this visit has nevertheless given you a wonderful taste of the treasures our region has to offer. Who knows, perhaps next time you’ll take the time to spend a little longer exploring the Mediterranean beaches and the landscapes dotted with flamingos. We’re certain this will be the perfect opportunity to fully convince you of the quality of our establishment. The Team at Campsite Bon Port Tel: +33 4 67 71 15 65

Hello Karlijn, We have carefully read your feedback regarding your short stay at Camping Bon Port. The quality and cleanliness of our facilities are our top priority. Our sanitary facilities are therefore cleaned several times a day by our teams, and the water quality in our aquatic area is subject to rigorous checks. Our 4-star rating reflects a set of precise specifications, validated by an independent body, which takes into account criteria such as the size of our 600m² water park, the variety of our on-site services and our prime location in the heart of the Petite Camargue. The rate you mention corresponds to one night’s stay during the peak summer season, including access to all these facilities. We hope you find an establishment that fully meets your needs, croissants included, for your future getaways. The Team at Campsite Bon Port Tel: +33 4 67 71 15 65

Hello Bart, It seems you were generally satisfied with your summer holiday at Le Bon Port, and we’d like to thank you for taking the time to highlight several of our strengths. We are delighted that our water park was the highlight of your days! This friendly space, where laughter and moments of refreshment go hand in hand, is indeed one of our holidaymakers’ favourite areas. The compliments you paid to our team and our restaurant have been passed on to them: their smiles and dedication help to create, day after day, that warm atmosphere so characteristic of Le Bon Port. Your pitch is part of our new extension area, where the vegetation has indeed not yet reached full maturity. We are aware of this and have clearly stated the amount of sunlight it receives on our website, but we understand that this may have affected your comfort. Regarding the facilities in your private toilet block, your feedback is invaluable and will help us to improve these facilities. Perhaps this immersion in the Petite Camargue has made you want to return and enjoy our authentic region, with its mix of trips to the Mediterranean beaches and walks amongst the flamingos? In any case, we would be very happy to welcome you back for an even more enjoyable stay! The Team at Campsite Bon Port Tel: +33 4 67 71 15 65

Hello Wesley, We’re delighted to hear that your stay at Le Bon Port was generally enjoyable. Offering both traditional pitches and mobile homes is indeed part of what makes us who we are. Here, we foster a friendly, intimate atmosphere where everyone feels at home, whether you’re a camper or looking for a bit more comfort in a fully equipped accommodation. The daily care we put into maintaining our tree-lined grounds helps to create this peaceful setting, perfect for relaxation. We’re happy that our extensive water park met the whole family’s expectations! With thrilling slides, a paddling pool for the little ones and swimming pools, everyone can enjoy a refreshing dip just as they like. Your feedback regarding the toilet facilities is invaluable: we constantly ensure they’re kept clean and regularly make improvements to our facilities to guarantee your comfort. We hope your break in the Petite Camargue has allowed you to explore the treasures of our region, from flamingos to fine sandy beaches, and who knows, perhaps we’ll see you again soon for another sunny break in Lunel! The Team at Campsite Bon Port Tel: +33 4 67 71 15 65